Annual benchmarking provides you with a unique management tool to objectively assess your performance against peers and quantify opportunities for improvement. Our best-practice cases illustrate how to close performance gaps and give you a roadmap to reach world-class performance while reducing the time, cost, and risk of change.
Digital and Multichannel
Focuses on the digital performance of retail banks in a rapidly changing multichannel environment
Sales Effectiveness
Examines key indicators of sales productivity to identify opportunities to increase profitability
Commercial and Corporate
Assesses bank performance, sales effectiveness, service quality and channel activity for mid- and large- corporate clients
Cost Productivity
Enables banks to understand their relative performance on the key drivers of cost efficiency and productivity and supports the identification of actions to improve cost efficiency
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Branch Time-spend and Activity
Branch Time-spend and Activity
Analyzes how front-line advisors use their time and the effectiveness of their commercial activities
CRM Effectiveness
Evaluates opportunities to maximize the revenue potential of existing bank customers, by optimizing the performance of the CRM funnel
Affluent Segment
Analyzes the key drivers of revenue and efficiency to identify actions to manage and grow the affluent segment
Small Business Segment
Provides an in-depth diagnostic of the management, growth and financial performance of the small business segment
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